“We chose them based on reputation, price, and service offerings. Their attention to detail and…” Read More
Abby Connect does a great job of handling all incoming calls, effectively communicating the service offerings, and gathering client information. What really helps them stand out is their high level of communication and meticulousness.
“I love the service. It helped free up a lot of my time. Whenever any of my clients call, they get a…” Read More
I went through a trial period with a different live answering company and I wasn’t happy with them, so I went with Abby Connect. I love the service. It helped free up a lot of my time, and they’ve been doing a good job. Whenever any of my clients call, they get a friendly person or a friendly voice. I’m surprised at how well Abby Connect has been able to identify new business and how well they take down the caller information and provide that to me by email. So, I really appreciate that. I’ve recommended Abby Connect and told people that they would help streamline their business. They could focus on what they do and let Abby Connect handle the calls.
“Having them helped me greatly with being able to provide a higher level of customer service and…” Read More
I was googling different kinds of similar services and Abby Connect had the services that I needed at the price point that was acceptable for me. Also, during their trial period, I was very pleased with the service that they provided. So I went ahead with them and now I have their phone answering service, the virtual receptionist. Having them helped me greatly with being able to provide a higher level of customer service and everybody at Abby Connect has been wonderful. I’ve interacted with several people and they’ve all been great. It’s a worthwhile service that people should look into.
“Abby Connect is fantastic, and their customer service is out of this world. They are so thorough…” Read More
Abby Connect’s pricing was what got us in the door and demoed the system. We use the receptionist services the most. Abby Connect is fantastic, and their customer service is out of this world. They are so thorough and just screen calls very well. We couldn’t be happier. I definitely recommend them.
“They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us…” Read More
We were looking for an alternative to Call Ruby and we did a Google search. We looked for competitors to Call Ruby, and Abby Connect is the one we got. It’s better than the previous company we had and the cost of having the service is lower. The people at Abby Connect have been very flexible and sweet. They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us and it presents a good face for our company when people call. I like that the communication is very easy, and we’re very happy.
“Also, the price point is way less than having someone working in my office. It’s been fantastic…” Read More
I don’t like answering the phone so I partnered with them. I really like that it was going to be the same team of people doing it all the time. And they had very high reviews with doctors and law offices. I figured it wouldn’t hurt to bring that level of professionalism to my business. Also, the price point is way less than having someone working in my office. It’s been fantastic with them. I get a lot more work done now that I’m not answering robocalls which just infuriate me. Furthermore, speaking with the Abby Connect team is quick and easy.
“Customer service nowadays is pretty hard to find. That’s what impresses me the most about Abby…” Read More
Customer service nowadays is pretty hard to find. It seems like a thing of the past and that’s what impresses me the most about Abby Connect – how focused they are on customer service. I hear nothing but positive and good feedback about Abby Connect…it’s amazing how they deal with customers. Abby Connect answers the phones very courteously and professionally. They find out who’s calling and why, then they’ll either direct the call to myself or the owner of the company and we take it from there. If we’re not there, they automatically do a voicemail and send it to our email within minutes. There is no delay with them at all. Everything is immediate.
“We tested half a dozen different services before we found Abby Connect. There’s a night and day…” Read More
We went through half a dozen different services, going through Google and testing them before we found Abby Connect. There’s a night and day difference between them and everyone else. Partnering with them has been very positive for our business. We use the 24/7 service the most and then live screening and patching of calls. They’ve also been very professional. Every call they handled goes really well. They have the information of the caller and they give us feedback on whether they think the caller is unsolicited or not. They also have friendly voices on the phone and they’ve been phenomenal.
“I’ve received unsolicited compliments on the quality of our receptionist since we started using…” Read More
I’ve received unsolicited compliments on the quality of our receptionist since we started using Abby Connect. And the best part about it is that it gets me untethered from my desk. I can now answer my office phone from literally anywhere. Every time the team at Abby Connect calls, they’re very friendly. Plus, they pronounce my name correctly. They were also helpful in getting me set up and in porting the phone numbers. They are a terrific organization with great customer service. I’m very pleased to be their customer.
“It allows me to shut off my phone and focus on writing a brief knowing that my clients at least…” Read More
They’ve made it easier for me to keep up with calls. They send me the information I requested, and I look at it and see if it’s someone I need to call back right away or later. It’s made my triage response to the phone calls a lot easier. They answer my phones all the time. It allows me to shut off my phone and focus on writing a brief knowing that my clients at least have a person to talk to when they call. Sometimes clients don’t leave messages if they get voicemail. Abby has helped me gain clients because I’ve gotten information to call them back.
An exemplary customer experience can completely define how someone feels about a brand. It can turn a one-off purchase into a lifetime of loyalty and transform an average consumer into a passionate advocate. Exceptional care actually means doing more than what your customers expect. At Abby Connect, we believe that great customer care isn’t just about having a well-trained team. It’s about empowering each individual to go above and beyond. We ingrain this mentality into all our receptionists and every single employee is empowered to do what’s necessary to wow the customer or client.
Racquel Pankau, Abby Way Co-Director